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●Research use only — not for human or veterinary use
Our approach to refunds and returns for research reference standards.
Last updated 25 May 2026
Draft — this document is a good-faith draft for layout purposes and is pending review by qualified UK/EU legal counsel. It is not yet finalised policy and is not legal advice.
If a item arrives damaged, or is not what you ordered, contact us within 7 days with your lot number and we will arrange a replacement or refund.
For handling, safety and integrity reasons, opened or temperature-sensitive materials cannot be returned once delivered, except where required by law.